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Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, username, phone number, fax number, employer, billing address, or mailing address. We collect response data as learning modules are interacted with, including the IP address, device, and browser details. We may request and collect your university affiliation. The response and performance data that we collect does not constitute an Educational Record, and professors who may require you to use our products are not able to enter grades or any records on our platform.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: Your information helps us to better respond to your individual needs.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process your transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional Center for Behavior and Climate news, updates, related product or service information, etc. (Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.)
  • We collect IP address, device, and browser details to protect your account from unauthorized access.
  • We collect university affiliation to facilitate course sequence requirements, assign price discounts, and enable professors to request access to your performance and response data.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers. We do not have access to your password at any time.

All employees and contractors who have access to (or could come across) user data must sign a User Data Non-Disclosure Agreement.


Do we use cookies?

Yes; cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to log you into the learning platform and the store to process, and if necessary, save the items in your shopping cart. If you check the "remember me" on the login screens, the cookie will NOT be deleted when you close your browser.


Do we disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Performance data will only be made available to course administrators (professors or other third parties) after a) they request access to these data, and b) the student approves the request(s). Note that this does not preclude data summarized across several individuals (with personal identifying information obscured) from being made available to anyone, published, presented at conferences, etc.


European Union General Data Protection Regulation (GDPR)

In compliance with GDPR, there are specific components of our privacy policy that you should be aware of. Please note that all GDPR requirements are met and described within this and the other sections of our privacy policy.

  •        You have the right to lodge a complaint with a supervisory authority.
  •        We keep your data indefinitely, unless you request that we delete your data.
  •       We retain data indefinitely in order to continually improve our products and services over time. These improvements are primarily in relation to improving the efficacy of instructional content, but also to facilitate processing your orders, maintaining your ability to access your account and courses you have purchased, and so that your performance and progress can be tracked over time.
  •        Occasionally we evaluate the pass rate of a course via surveys of past and present customers.
  •        Additionally, we may collect publicly available information on verified course sequences for marketing, customer service, and account management purposes.
  •        We may also request that you provide a document (Exam Report) in order to process refunds or free extensions associated with our pass guarantee.
  •        Otherwise, we do not collect or store any of your publicly available information. 
    Other than the exceptions noted previously, the data that we collect is data that you provide when you a) create an account with us, b) make a purchase in our store, c) interact with instructional content on our learning platform, or d) communicate with customer service or other CBC or BDS staff.


California Online Privacy Protection Act Compliance:

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by contacting Behavior Development Solutions at or calling 1-866-823-4283.


Children’s Online Privacy Protection Act Compliance:

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Terms of Service:

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your Consent:

By using our site, you consent to our websites privacy policy.


Changes to our Privacy Policy:

If we decide to change our Privacy Policy, we will post those changes on this page.


Contacting Us:

If you have questions regarding this Privacy Policy we can be reached using the contact information below:

28672 Derry Court
Bonita Springs, FL 34135

Toll Free: 1-866-823-4283

Fax: 475-235-3169

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Email or Phone Email Customer Support:
Phone: Toll-free 866-823-4283
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Mailing Address Center for Behavior and Climate
28672 Derry Court
Bonita Springs, FL 34135

Customer Support: It is our goal to keep customers happy and to resolve any problems ASAP. Customer service hours are 9 am to 11 pm (Eastern Standard time), 7 days a week excluding holidays. E-mails and phone calls are returned within 24 hours. If you do not hear from us within 24-48 hours, please try again. There may be a communication problem that prevented a response on our part.

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